Print Server Woahs!!
So the Cables to go print server arrived last week. I played with it a little, had no luck. Today I hop on line and visit their site. They ahve this great feature where you can (in the words of Mr. T) Jib jab with a tech support flunky.
Let me lay some ground rules here. I am an elitist. The customer is rarely right, except when they are. When the line is too long so they want a discount, they’re wrong. When something is mispriced, it’s a mistake, not cause for a discount. Get over it.
However, as a consumer I feel it’s my right to the full details of a product. If it causes midgets to catch on fire when they touch it, I should know. If it only works on Tuesdays, I should know.
That said, when I look for print servers, I look for one thing. The ability to be a print server. Meaning, I connect over the network to the device and connect to an attached printer. Much the same way I would do if the printer were attached to a server. Much the same way I DO RIGHT NOW WITH THE SERVERS IN THE BASEMENT!!!!!
The description on the Cables to Go print server said all the right things. Built in web interface for managing. Windows client only needed for testing and monitoring, supports TCP/IP and DHCP. cha-ching!! this is it! THis is the one!!
No, no it isn’t the one. In fact it’s just like it’s predecessor. So back to online tech support chat.
After getting, “take a look at the latest user guide online. It’s newer than the one on the CD. If that doesn’t work, call or come back to the chat.”
“answer me this, just so I know if I am mistaken or not. Will I be able to add a printer via the “Add a Printer” functionality in Win XP. I want to add a network printer. Can this device do that?”
“This device connects the printers to each client computer through the software, making them think the printer is local.”
Sweet boneless christ! Is it so hard to make a device that makes the printer visible over a network AS a network printer? Back to the drawing board. :(