Follow up to my Time tracking quest

So I’ve been playing around with a few options and so far it’s narrowed down to two: Harvest, and Freshbooks.

Harvest has a few really good “pros” I like that I don’t have to email the invoice to myself under the clients name in order to get access to it as a PDF. That’s huge. I also like the way the invoice looks.

The major “con”, is that it’s not free. OK OK I know, good things aren’t and you get what you pay for, which in this case seems to be a pretty good time tracking app. The other “con” for me is that I can’t have a timer. Freshbooks, has a nice little pop up that runs a javascript timer, which is pretty handy.

Freshbooks, is great in that it’s free. but it’s a huge PITA to have to put my email in for each client, and “email” them the invoice, just so I can get a PDF of it. In my work with UM, I submit an invoie through their intranet, so emailing an invoice is pointless. That’s a huge drawback.

Both apps seem to have one thing that I’ve either not figured out, or just doesn’t work like I expect. When generating an invoice from time tracked, It desn’t populate a quantity cost. Even though in freshbooks’ case the time I’m logging is against a work type with an hourly rate. WEIRD. If, when I’m in invoice mode I then select a type that has the right billable rate, it clears the description. LAME. so in both apps, i have to paste my rate in for each line item, that’s no fun.

I’m still not sure which service I’ll go with, which sucks, since that means I have to enter my time 2x, ACK, that sucks!!!

I think Harvest would be the clear winner if it wasn’t 30 bones a month.

51 thoughts on “Follow up to my Time tracking quest

  1. Dan Wilson Post author

    I must confess, I use a paper form right now to manage the time put against the various client projects I work for. It has really been the path of least resistance up until now. I typically invoice monthly so I just keep this notepad nearby with the client name, date and hours worked along with a short description of what I did that day.

    I’ve never needed to produce this documentation for any of my clients but I like to have it because should I need to provide a more granular accounting of my time, the short description of what I worked on that day will be enough.

    I’m following along in your research hoping you find the magic bullet…..

    DW

  2. John Wilker Post author

    @Josh.

    Weird on the links, got em fixed. I’ll take a look at the link. I’m down with OS stuff.

    @DW, Yeah I’ve never been asked for anything, but I like to be able to report on it even just for myself so I see where I’m spending the time. Plus since these all include invoicing, I can keep that recording as well.

  3. Danny Post author

    hi John,

    I’m the co-founder of Harvest and I’d like to thank you for taking a look at our service. Just a couple clarifications which can help you out:

    1. Harvest does offer a FREE plan, which allows you to track 2 projects, 4 clients with unlimited invoicing for 1 user.
    2. Harvest does have web-based timers. You can start/stop timers on the Timesheets > Daily view by clicking on the clock icon. Additionally, we have an array of <a href="http://getharvest.com/widget">time tracking widgets</a> as well as interfaces for <a href="http://getharvest.com/features/iphone">iPhone</a&gt; and <a href="http://getharvest.com/labs/twitter">Twitter</a&gt;.

    Please feel free to email me directly if you have any further questions!

  4. John Wilker Post author

    I will also say about Harvest, iPhone friendly! w00t! Or at least for me, iNewton friendly.

    @Danny. I totally missed that. I knew it was there on the iphone site, but never noticed. sweet!

    Also sweet on the free site. I don’t begrudge charging, don’t get me wrong. but I typically have one project at a time, two at the most, so free is super appealing!

  5. Charlie Arehart Post author

    Hey Tom (and others) , if you’d like to have a few more time tracking/invoicing options to consider, I have a list of nearly 20 of them, some free, some pay, some online, some downloaded (including a couple of AIR-based ones) in this category of my tools/resources list:

    Time Tracking/Invoicing Tools/Services
    http://carehart.org/resourcelists/tools_to_consider/#timetrack

    I realize you’re saying, John, that you’ve looked at others so maybe you knew of all these. Just offering it in case you’re considering it. Like you,I’ve tried many myself, found several to be curiously wanting, and have also settled for now on Harvest for an extended time of testing (paid-for version).

    Even it has one surprising annoyance: you can only enter one line of comment for a time sheet entry. It’s a text field, not a textarea. I just don’t get that. I’ve talked to the guys at length and even offered suggestions to their concerns, but they’re not budging. So i either need to create the notes elsewhere and paste them in, or just leave them elsewhere and point to them. Neither is satisfactory, and it’s the only glitch in an otherwise pleasant experience. As others have noted, lots of nice features.

  6. Peter Post author

    When I click on "The Harvest FREE Plan" it says "To sign up for a free, 30-day trial, simply fill otu the form below."… Sounds like a more accurate description would be a TRIAL plan.

  7. John Wilker

    @peter, all

    Also to add, I see the Free acct, by way of trail the same as any desktop trial ware. It can't hurt for it to be more visible so that we know it's there, as I said early, paying wasn't something I could do at the time, so if Danny hadn't pointed it out, I might not be using it still, post trial.

    But I think getting a taste of the higher level features, more clients, more users, etc. is a good idea to show a user why paying is a good idea (if they like those features). Versus a list of features that you can't see or use without paying, that never seems to work, lol

    So I don't think it's any more or less deceptive than apps that download, then say, &quot;If you want all the features, pay up&quot; LOL.

    my .02 as a new Harvest user

  8. John Wilker

    @Charlie,

    wasn't me, I swear! :)

    No I agree with you and peter that it can't hurt to be easier to find that info. Like I said, had Danny not pointed it out to me, I woulda missed it, and picked something else after my trial.

    I simply don't think it's deceptive. And don't agree with peter about blogging about &quot;free&quot; editions that don't exist. They do, it does, I'm using it. Whether it's free up front or after 30 days, it's still free.

    I do agree with you that more information is rarely if ever a bad thing. I'm glad Danny is participating, and hope they can find some way to take this discussion and improve the messaging.

    This is so Cluetrain! w00t!

  9. John Wilker Post author

    @Peter,

    Yeah that was why i didn’t know there was a free option. It’s more like software that is pro for 30 days, then goes to lite. Once you’ve got your account set up, in settings you can click it over to "free" or upgrade to the appropriate level.

  10. Charlie Arehart Post author

    It is odd that the Harvest signup page (http://www.getharvest.com/signup) doesn’t make it more clear that there is more than just a trial, but really a free edition. That’s too bad, unless perhaps it’s intentional, to ward off those who would just otherwise signup without any intention of considering a paid upgrade. Maybe they don’t want to encourage such people.

    But at the bottom of the pricing page (http://www.getharvest.com/pricing) they do at least make it clear that there is a free edition: "The Harvest FREE Plan – 2 projects, 4 clients, unlimited invoicing for 1 user absolutely FREE." Not saying sniping at you, Peter, if you didn’t see it. Not at all. More just pointing it out for others who may want to consider it. Like I said, I’m using it now myself (paid version).

  11. Peter Post author

    Charlie.

    That link is exactly what I was referring to. If you were to click on that link, you would see that it’s really just a 30 day trial. You prove my point perfectly. In my opinion it’s deceptive advertising, bait and switch, whatever you want to call it.

    Peter

  12. Peter Post author

    … As a side note, I have no problem with companies charging money for software. I just don’t think the owners of the company should be out blogging about "free" editions that technically don’t exist. That just wastes my time… something that the builders of time tracking software should sensitive to.

  13. Charlie Arehart Post author

    But Peter, you’re taking tings too far, I think. It’s not that they don’t have a free edition. They do. I offered the second link that showed that they do. They’re not being deceptive, and it’s not that the free version "technically don’t exist". It does. But we can argue that for some reason (and perhaps not a nefarious one) they’re not pointing out the free edition on the signup page.

    Do you notice that they don’t ask for any credit card or other payment info on the signup page? If they did, I’d be upset too. Instead, I don’t think they’re being evil. Maybe just someone made a bad decision (though vendors sometimes have reasons for what they do that may not be apparent to outsiders).

    I won’t be surprised if eventually someone from Harvest eventually pops up here to comment. Until then, though, I don’t think it’s quite appropriate to castigate them for this situation. There is indeed a free edition, and it really is free. Not trying to pick a fight or be a lackey for them. Just saying that as another person observing the situation, I just don’t see it as you do for the reasons I’ve stated.

  14. DW Post author

    Charlie,

    Sorry about the confusion there! We are not in the business of false advertising, but just had a quirk in our communication along the way. The flow is to have users sign up for a free 30-day Harvest trial, but with a clear option to "upgrade" the trial to a free plan if the free plan’s features are good enough. We’ll get the communication straightened out on that page…

    Danny

  15. John Wilker Post author

    @peter, all

    Also to add, I see the Free acct, by way of trail the same as any desktop trial ware. It can’t hurt for it to be more visible so that we know it’s there, as I said early, paying wasn’t something I could do at the time, so if Danny hadn’t pointed it out, I might not be using it still, post trial.

    But I think getting a taste of the higher level features, more clients, more users, etc. is a good idea to show a user why paying is a good idea (if they like those features). Versus a list of features that you can’t see or use without paying, that never seems to work, lol

    So I don’t think it’s any more or less deceptive than apps that download, then say, "If you want all the features, pay up" LOL.

    my .02 as a new Harvest user

  16. Charlie Arehart Post author

    Wow, Danny posted a minute after me. I swear I didn’t ping him about this. :-) Either that’s great customer service, or perhaps someone else pinged him.

    Anyway, I see your point, John, but I think Danny and company would do well to consider perspective’s like Peter. Perhaps the communication on that signup page should be that yes, there is a free limited edition, but if you take the trial, you get more for the first 30 days, and then it reverts to the limited trial. That would then be entirely transparent, and people could choose.

    I’d argue you may then want to clarify what they may lose at the end of the 30 days. If they create more than 2 projects, what happens to them at the end of the trial. Indeed, the signup page says "If Harvest is not for your business, simply cancel or let the trial account expire in 30 days." That could further confuse someone who may wonder about the revision to the free edition. It is unclear. Thanks, Danny, for being willing to listen.

  17. John Wilker Post author

    @Charlie,

    wasn’t me, I swear! :)

    No I agree with you and peter that it can’t hurt to be easier to find that info. Like I said, had Danny not pointed it out to me, I woulda missed it, and picked something else after my trial.

    I simply don’t think it’s deceptive. And don’t agree with peter about blogging about "free" editions that don’t exist. They do, it does, I’m using it. Whether it’s free up front or after 30 days, it’s still free.

    I do agree with you that more information is rarely if ever a bad thing. I’m glad Danny is participating, and hope they can find some way to take this discussion and improve the messaging.

    This is so Cluetrain! w00t!

  18. Peter Post author

    Danny,

    Thanks for your clarification. I see now that the only reason Charlie knew about the free plan was because he had signed up already for the trial. So hopefully you can see why I was confused. Have a look at how Github showcases their plans… One look and it is very clear what’s is free and what is not free… All on one simple chart.
    http://github.com/plans

    I think in your case, the 30 day trial makes things more confusing than it’s worth. I suppose you guys are trying to show what users are missing out on by just having the free plan. But for this kind of pricing model, I think being totally upfront is way more effective at getting users to trust a company and go ahead with the paid plan. Not that you were intentionally trying to confuse us… but I think the trial strategy runs the risk that users will start using features that will be locked out when the trial period is up. That causes more mistrust than just offering a less-abled free plan. But it’s your company.

  19. Peter Post author

    By the way, on Github I upgraded to a paid plan within a week, and felt confident doing so because there was absolutely no mystery about what I was signing up for. I will give harvest a try now that I understand better what is on the other side of that 30 day trial period.

  20. Charlie Arehart Post author

    Peter, I’m sorry to have to keep retorting against you but I have to call you out on this. You seem to have a remarkable way of missing the boat. :-)

    You say, "I see now that the only reason Charlie knew about the free plan was because he had signed up already for the trial."

    No, dude. I said in my very first reply today:

    "But at the bottom of the pricing page (http://www.getharvest.com/pricing) they do at least make it clear that there is a free edition: "The Harvest FREE Plan – 2 projects, 4 clients, unlimited invoicing for 1 user absolutely FREE." Not saying sniping at you, Peter, if you didn’t see it. Not at all. More just pointing it out for others who may want to consider it."

    You don’t need to have signed up to see that. It’s the pricing page for goodness sakes. (And I think that addresses part of your contention that a single page ought to show the plans and what’s free. They do, though perhaps not in the best form it could be.)

    All that’s separate, though, from the question about the signup page, and there I have agreed with you all along that they could do a better job of making it clear there that the free trial and the free version that it reverts to.

    Anyway, glad to see you’re willing to give Harvest a try. Again, I’m just another user. Better still to see Danny here, listening to the feedback and perhaps making things better for all involved.

  21. Peter Post author

    Charlie,

    You apparently never CLICKED on the link right after that that says. "Try Harvest for free ยช ".

    If you had, you would have seen the text I described in my first post that said… "To sign up for a free, 30-day trial, simply fill out the form below."

    That is where the confusion was… And Danny noticed why this might be confusing right away, and said they would make a change. So respectfully, It seems everyone here understands why there was a misunderstanding except for you. Otherwise they would not have made a correction so quickly. The confusion is cleared up… lets move on with our lives now. Or are you trying to drive traffic somewhere?

  22. Peter Post author

    By the way, I’m not implying that you work for Harvest, just like I don’t work for github. I just commented because I saw something that seemed wrong. Didn’t mean to get you all riled up.

  23. Charlie Arehart Post author

    Peter, we don’t know each other, but please can we let’s stop fighting about this? No, I’m not trying to "drive traffic somewhere". I’ve only ever been trying to help, as any who know me (or follow the link to my site, if that’s the "somewhere" you refer to) would find out.

    My point from the beginning was simply that if one DID see the pricing page, the bottom of it made it perfectly clear that the product had a free edition. I saw you referring to the signup page, and I agreed that THAT page lacked better info.

    You go on to say about the pricing page, "you apparently never CLICKED on the link right after that", which goes to the signup page. You see, it’s that of assertion that gets me "all riled up".

    Dude, my point was that, yes, if one ONLY went to that signup page, they could be confused. But I was asserting that at least if they went to the pricing page FIRST, they’d know clearly there was a free edition.

    I can’t tell if you’re rewriting history and now asserting that you yourself had gone to the pricing page, seen the free edition info, clicked the link, and then were confused. I honestly can’t believe you did, because you accused them of talking ‘about "free" editions that technically don’t exist.’ It did, and that pricing page proved it.

    I said from my first note today in point out the pricing page that I was "Not saying sniping at you, Peter, if you didn’t see it." I’ve not been trying to turn this into a fight or embarrass (or harass) you. I was just trying to share information and offer clarifications.

    If indeed all this is that you just didn’t like the fact that, even seeing the pricing page, you had no choice on the signup page but to get the "free trial", then yes, that’s a horse of a different color, we’ve had a mutual misunderstanding, all is now clear, and hopefully they will address this issue on the signup page.

    As for them have "made a correction so quickly", I honestly don’t know what you’re referring to. But as for the rest, like you say, let’s call bygones.

  24. Peter Post author

    Charlie,

    I’m sure you have plenty of free time to craft volumes over this, but I don’t have time to even read all of your last post. So I’m hoping it was at least therapeutic for you.

  25. Catherine_Groth

    Well I would definetely recommend TimeLog. It's cheap, easy to use and very effective.!
    You can log into their website at: http://www.timelog.com and try their free demo or request them to give you a free online presentation.
    Good reporting and interfacing options, I love it :-)

  26. Karen

    There is a neat little desktop tool called Fanurio http://www.fanuriotimetracking.com. I love it! You can try it for free too. You can just click to start, pause it, etc and you can do nifty reports. I use it to track the time I spend on client projects.
    Even though I only bill hourly for consulting projects, it helps me to see how much time I’m spending to make sure my rates are in line. With Fanurio you can customize invoice templates using your own layouts and export them to HTML or PDF.

  27. John Wilker

    @Josh.

    Weird on the links, got em fixed. I'll take a look at the link. I'm down with OS stuff.

    @DW, Yeah I've never been asked for anything, but I like to be able to report on it even just for myself so I see where I'm spending the time. Plus since these all include invoicing, I can keep that recording as well.

  28. Peter

    Charlie,

    I'm sure you have plenty of free time to craft volumes over this, but I don't have time to even read all of your last post. So I'm hoping it was at least therapeutic for you.

  29. Charlie Arehart

    Peter, I'm sorry to have to keep retorting against you but I have to call you out on this. You seem to have a remarkable way of missing the boat. :-)

    You say, &quot;I see now that the only reason Charlie knew about the free plan was because he had signed up already for the trial.&quot;

    No, dude. I said in my very first reply today:

    &quot;But at the bottom of the pricing page (http://www.getharvest.com/pricing) they do at least make it clear that there is a free edition: &quot;The Harvest FREE Plan – 2 projects, 4 clients, unlimited invoicing for 1 user absolutely FREE.&quot; Not saying sniping at you, Peter, if you didn't see it. Not at all. More just pointing it out for others who may want to consider it.&quot;

    You don't need to have signed up to see that. It's the pricing page for goodness sakes. (And I think that addresses part of your contention that a single page ought to show the plans and what's free. They do, though perhaps not in the best form it could be.)

    All that's separate, though, from the question about the signup page, and there I have agreed with you all along that they could do a better job of making it clear there that the free trial and the free version that it reverts to.

    Anyway, glad to see you're willing to give Harvest a try. Again, I'm just another user. Better still to see Danny here, listening to the feedback and perhaps making things better for all involved.

  30. Dan Wilson

    I must confess, I use a paper form right now to manage the time put against the various client projects I work for. It has really been the path of least resistance up until now. I typically invoice monthly so I just keep this notepad nearby with the client name, date and hours worked along with a short description of what I did that day.

    I've never needed to produce this documentation for any of my clients but I like to have it because should I need to provide a more granular accounting of my time, the short description of what I worked on that day will be enough.

    I'm following along in your research hoping you find the magic bullet…..

    DW

  31. Danny

    hi John,

    I'm the co-founder of Harvest and I'd like to thank you for taking a look at our service. Just a couple clarifications which can help you out:

    1. Harvest does offer a FREE plan, which allows you to track 2 projects, 4 clients with unlimited invoicing for 1 user.
    2. Harvest does have web-based timers. You can start/stop timers on the Timesheets &gt; Daily view by clicking on the clock icon. Additionally, we have an array of &lt;a href=&quot;http://getharvest.com/widget&quot;&gt;time tracking widgets&lt;/a&gt; as well as interfaces for &lt;a href=&quot;http://getharvest.com/features/iphone&quot;&gt;iPhone&lt;/a&gt; and &lt;a href=&quot;http://getharvest.com/labs/twitter&quot;&gt;Twitter&lt;/a&gt;.

    Please feel free to email me directly if you have any further questions!

  32. Peter

    Charlie,

    You apparently never CLICKED on the link right after that that says. &quot;Try Harvest for free ª &quot;.

    If you had, you would have seen the text I described in my first post that said… &quot;To sign up for a free, 30-day trial, simply fill out the form below.&quot;

    That is where the confusion was… And Danny noticed why this might be confusing right away, and said they would make a change. So respectfully, It seems everyone here understands why there was a misunderstanding except for you. Otherwise they would not have made a correction so quickly. The confusion is cleared up… lets move on with our lives now. Or are you trying to drive traffic somewhere?

  33. Peter

    Danny,

    Thanks for your clarification. I see now that the only reason Charlie knew about the free plan was because he had signed up already for the trial. So hopefully you can see why I was confused. Have a look at how Github showcases their plans… One look and it is very clear what's is free and what is not free… All on one simple chart.
    http://github.com/plans

    I think in your case, the 30 day trial makes things more confusing than it's worth. I suppose you guys are trying to show what users are missing out on by just having the free plan. But for this kind of pricing model, I think being totally upfront is way more effective at getting users to trust a company and go ahead with the paid plan. Not that you were intentionally trying to confuse us… but I think the trial strategy runs the risk that users will start using features that will be locked out when the trial period is up. That causes more mistrust than just offering a less-abled free plan. But it's your company.

  34. John Wilker

    I will also say about Harvest, iPhone friendly! w00t! Or at least for me, iNewton friendly.

    @Danny. I totally missed that. I knew it was there on the iphone site, but never noticed. sweet!

    Also sweet on the free site. I don't begrudge charging, don't get me wrong. but I typically have one project at a time, two at the most, so free is super appealing!

  35. Peter

    By the way, I'm not implying that you work for Harvest, just like I don't work for github. I just commented because I saw something that seemed wrong. Didn't mean to get you all riled up.

  36. Peter

    Charlie.

    That link is exactly what I was referring to. If you were to click on that link, you would see that it's really just a 30 day trial. You prove my point perfectly. In my opinion it's deceptive advertising, bait and switch, whatever you want to call it.

    Peter

  37. Charlie Arehart

    Sorry, meant to say &quot;Just offering it in case you or readers are interested in several options&quot;.

  38. Charlie Arehart

    Peter, we don't know each other, but please can we let's stop fighting about this? No, I'm not trying to &quot;drive traffic somewhere&quot;. I've only ever been trying to help, as any who know me (or follow the link to my site, if that's the &quot;somewhere&quot; you refer to) would find out.

    My point from the beginning was simply that if one DID see the pricing page, the bottom of it made it perfectly clear that the product had a free edition. I saw you referring to the signup page, and I agreed that THAT page lacked better info.

    You go on to say about the pricing page, &quot;you apparently never CLICKED on the link right after that&quot;, which goes to the signup page. You see, it's that of assertion that gets me &quot;all riled up&quot;.

    Dude, my point was that, yes, if one ONLY went to that signup page, they could be confused. But I was asserting that at least if they went to the pricing page FIRST, they'd know clearly there was a free edition.

    I can't tell if you're rewriting history and now asserting that you yourself had gone to the pricing page, seen the free edition info, clicked the link, and then were confused. I honestly can't believe you did, because you accused them of talking 'about &quot;free&quot; editions that technically don't exist.' It did, and that pricing page proved it.

    I said from my first note today in point out the pricing page that I was &quot;Not saying sniping at you, Peter, if you didn't see it.&quot; I've not been trying to turn this into a fight or embarrass (or harass) you. I was just trying to share information and offer clarifications.

    If indeed all this is that you just didn't like the fact that, even seeing the pricing page, you had no choice on the signup page but to get the &quot;free trial&quot;, then yes, that's a horse of a different color, we've had a mutual misunderstanding, all is now clear, and hopefully they will address this issue on the signup page.

    As for them have &quot;made a correction so quickly&quot;, I honestly don't know what you're referring to. But as for the rest, like you say, let's call bygones.

  39. Peter

    … As a side note, I have no problem with companies charging money for software. I just don't think the owners of the company should be out blogging about &quot;free&quot; editions that technically don't exist. That just wastes my time… something that the builders of time tracking software should sensitive to.

  40. Charlie Arehart

    Hey Tom (and others) , if you'd like to have a few more time tracking/invoicing options to consider, I have a list of nearly 20 of them, some free, some pay, some online, some downloaded (including a couple of AIR-based ones) in this category of my tools/resources list:

    Time Tracking/Invoicing Tools/Services
    http://carehart.org/resourcelists/tools_to_consider/#timetrack

    I realize you're saying, John, that you've looked at others so maybe you knew of all these. Just offering it in case you're considering it. Like you,I've tried many myself, found several to be curiously wanting, and have also settled for now on Harvest for an extended time of testing (paid-for version).

    Even it has one surprising annoyance: you can only enter one line of comment for a time sheet entry. It's a text field, not a textarea. I just don't get that. I've talked to the guys at length and even offered suggestions to their concerns, but they're not budging. So i either need to create the notes elsewhere and paste them in, or just leave them elsewhere and point to them. Neither is satisfactory, and it's the only glitch in an otherwise pleasant experience. As others have noted, lots of nice features.

  41. Charlie Arehart

    But Peter, you're taking tings too far, I think. It's not that they don't have a free edition. They do. I offered the second link that showed that they do. They're not being deceptive, and it's not that the free version &quot;technically don't exist&quot;. It does. But we can argue that for some reason (and perhaps not a nefarious one) they're not pointing out the free edition on the signup page.

    Do you notice that they don't ask for any credit card or other payment info on the signup page? If they did, I'd be upset too. Instead, I don't think they're being evil. Maybe just someone made a bad decision (though vendors sometimes have reasons for what they do that may not be apparent to outsiders).

    I won't be surprised if eventually someone from Harvest eventually pops up here to comment. Until then, though, I don't think it's quite appropriate to castigate them for this situation. There is indeed a free edition, and it really is free. Not trying to pick a fight or be a lackey for them. Just saying that as another person observing the situation, I just don't see it as you do for the reasons I've stated.

  42. DW

    Charlie,

    Sorry about the confusion there! We are not in the business of false advertising, but just had a quirk in our communication along the way. The flow is to have users sign up for a free 30-day Harvest trial, but with a clear option to &quot;upgrade&quot; the trial to a free plan if the free plan's features are good enough. We'll get the communication straightened out on that page…

    Danny

  43. John Wilker

    @Peter,

    Yeah that was why i didn't know there was a free option. It's more like software that is pro for 30 days, then goes to lite. Once you've got your account set up, in settings you can click it over to &quot;free&quot; or upgrade to the appropriate level.

  44. Charlie Arehart

    Wow, Danny posted a minute after me. I swear I didn't ping him about this. :-) Either that's great customer service, or perhaps someone else pinged him.

    Anyway, I see your point, John, but I think Danny and company would do well to consider perspective's like Peter. Perhaps the communication on that signup page should be that yes, there is a free limited edition, but if you take the trial, you get more for the first 30 days, and then it reverts to the limited trial. That would then be entirely transparent, and people could choose.

    I'd argue you may then want to clarify what they may lose at the end of the 30 days. If they create more than 2 projects, what happens to them at the end of the trial. Indeed, the signup page says &quot;If Harvest is not for your business, simply cancel or let the trial account expire in 30 days.&quot; That could further confuse someone who may wonder about the revision to the free edition. It is unclear. Thanks, Danny, for being willing to listen.

  45. Charlie Arehart

    It is odd that the Harvest signup page (http://www.getharvest.com/signup) doesn't make it more clear that there is more than just a trial, but really a free edition. That's too bad, unless perhaps it's intentional, to ward off those who would just otherwise signup without any intention of considering a paid upgrade. Maybe they don't want to encourage such people.

    But at the bottom of the pricing page (http://www.getharvest.com/pricing) they do at least make it clear that there is a free edition: &quot;The Harvest FREE Plan – 2 projects, 4 clients, unlimited invoicing for 1 user absolutely FREE.&quot; Not saying sniping at you, Peter, if you didn't see it. Not at all. More just pointing it out for others who may want to consider it. Like I said, I'm using it now myself (paid version).

  46. Peter

    When I click on &quot;The Harvest FREE Plan&quot; it says &quot;To sign up for a free, 30-day trial, simply fill otu the form below.&quot;… Sounds like a more accurate description would be a TRIAL plan.

  47. dennis hoff

    You might want to check out Premember.
    It's a time tracking tool that's let you look back into time.
    It saves screenshot during the day.
    So you can fill in your hour easily just by looking at these screenshots in a special designed user interface.
    Look @ <a href="http://www.hesiodsoftware.com” target=”_blank”>www.hesiodsoftware.com for more info

Comments are closed.