“This hotel internet is amazing” Said No One Ever.
As much as I’ve enjoyed hosting my events at Marriotts, and as much as I’ve enjoyed staying at Marriotts (all but one hotel on my recent Hong Kong trip were Marriotts), this move by Marriott is likely going to keep me away, at least as much as possible. Certainly for events.
Marriott apparently is taking their dislike of customers to the next level. Surprised? No not really. I am surprised they’re so bent on this course of action that despite the $600k fine, they’re pressing forward trying to get the FCC to change it’s rules. First they tried being sly about blocking people from using their own hot spots, then they got busted. Rather than mea culpa and move on, they’re upping the stakes.
Since their FCC filing (please go leave a comment) being found out, they’ve tried to clarify that they don’t want to hose hotel guests, in fact they only meant they wanted to hose conference organizers and attendees. Oh that’s better…
Apparently suddenly (despite my having never heard of it happening) Marriott is very concerned with cyber security at conferences held on property. Something about protecting children too. The only issues I’ve ever seen at conferences with regards to wifi, is it generally sucking. I’ve never heard of any attacks against the hotel, the conference (It’s organizer or attendees) or any type of child porn ring popping up on premises.
What really happens is hotel internet is usually not awesome. Conference attendees often choose to spend their own data to stay connected. As an organizer I hate it when that happens, but am glad my customers have an option and a choice. I’d be severely pissed off if that weren’t the case, because the hotel chose to block access.
I can only think of one scenario where this type of behavior wouldn’t be abhorrent, and that’s if every hotel invested in the infrastructure to deliver amazing network connectivity to their customers and guests. While undoubtedly some have, most have not.
Oh and while Marriott is busy trying to screw it’s customers, Hyatt is getting rid of the stupid uncharge associated with guest internet access.
I hope either the FCC makes a decision (ideally the right one) or Marriott backs off their plan. Just pay the fine, move on guys.