How Barebones lost me as a customer
I’ve been using Yojimbo since I got my MacBook pro, almost 3 years ago. Great app, love it! I sync across mobileMe to my macbook AIR, and all my serials, passwords, useful terminal snippits, etc, are all easilly reachable.
Then i wanted to extend that useability to my iNewton, and soon iPhone. No go. I started a thread on the support forums, which met with a few “me too”s and a “Barebones doesn’t share their release time line or product roadmaps with the public” case closed. The FAQ has this to say,
We’d like to offer an iPhone version of Yojimbo, but can’t currently say if/when this may happen nor what its feature set might be. As soon as we’re able to provide more info about our plans, we will do so.
I understand, not all companies believe in or like transparency or dealing with customers outside a help forum of their control. Fine I get that, lame, but hey, not my company.
But as a consumer, I have to say, that’s not cool. Shoot, even Apple let’s the rumors fly, vs flat out saying, “unlikely to happen now or anytime soon”. The only reply as a consumer I can make to statements and behaviour like this is to stop using the product, so I did.
I exported every Yojimbo record to a text file, imported each into Evernote. I’ll be the first to admit, it’s not Yojimbo. the UI is less clean and easy to use. the feature-set is nice, with OCR, etc. But the real clincher was iNewton app. It’s not the greatest at the moment, input only, and once you sync you can’t edit it or any other note. It’s completely view only on existing notes. But oyu can snap a picture note (iPhone obviously) and enter text notes.
The iPhone app UI needs some love, but there’s an app, so already it’s ahead of Barebones. And unlike Barebones who seem to think customers enjoy the dark, evernote posted to their blog about iDevice compatibility, and live updating of data from those devices.
So sadly, after years of being a Yojimbo fan boy, I’m leaving the fold. Yojimbo is off my dock, and no longer running. I’ll propbably leave it installed for a while, just in case the export missed a file or two, but new data is not going into it.