I broke up with Verizon for 1 reason only
And not even so much because they won’t be doing roll over data (which i find insulting as a customer. Even ATT found a way to do it that they liked, and wasn’t out of line with their goals). But the attitude of that executive.
“If you want better treatment for the money you spend, we don’t want you as a customer, go fuck off and die”
In the past changing networks was a nightmare. I remember number porting taking as much as 48 hours, this time it took 10 minutes. I remember when porting wasn’t an option at all, now it’s tremendously easy, the new carrier can do it all, i didn’t have to call Verizon, didn’t have to go into the store, etc. A few bits of info, and we were AT&T Customers.
I overlooked Verizon’s transgressions because their support was always very nice (except in store, where I was lied to twice at two different locations) and helpful. Their twitter support team is amazing, and single handedly kept me a customer a few months ago when i was ready to leave.
It’s one thing (not a good thing) to pull crap like the super cookies, etc. While i think that’s lame, it wasn’t so lame I couldn’t live with it. The network was strong, i had bars where ever i needed them.
But to come out directly with the attitude that me and my $187 a month were of no value because how dare I assume the data I pay for should be mine to use the next month. Yeah that’s new, i wasn’t expecting them to jump right in and was prepared to wait months for it, if they had said it was coming. But the attitude of that executive, was the final straw.
So now me and my 3 devices are AT&T subscribers. We also save $57 a month, which ain’t bad either. If you’re Verizon, I highly suggest you leave. You’ll get better prices and a network (whether you choose T-Mobile or AT&T or even one of the more fringe players) that wants your business and appreciates it.